Words matter. Confidence and clarity matter more.

The goal of managing cusomers is not to simply follow a script but to establish a positive rapport. All too often, the people calling do not share the same diverse ability to understand linguistic regionalisms, leading to confusion and misunderstandings. Ultimately, eliminating frustration rooted in poor command of English is an essential component to a successful operation.

From getting it done to getting it done right. The first time.

English Training

By providing vocabulary and linguistic skills to match a particular practice such as customer care and call center support, The ORCA Method is able to tailor a program to be more targeted and provide more consistent results.

Accent, Clarity, and Fluidity

There are times when it's more about others than it is about yourself. Many people with accents get by but do not realize the impact their accent and fluidity issues have on interactions. Providing a clear and smooth communication environment for customers and colleagues is key to successfully managing a call center today.

Specialized

In mission critical aspects of the job, a highly customized curriculum that only deals with the essential components necessary to accomplish the task may be needed. Our specialized customization allows for quicker access to the full command of English.